Q & A

To limit the size of our files all styles created for both Proshow Producer and Photopia will have the Proshow extention ( .pxs) when they are compatible with Photopia.

Some will, some won’t.  I designed a few in photopia director.( see website) Due to features Director still doesn’t offer ( modifiers ) and issues with some existing features I have long given up spending my hours trying to rebuild many of my styles. Transitions don’t seem to work , transfering them to Photopia .Some styles I created work, some don’t. Photopia is still renewing their build so one day they might manage to get it so that most styles will work . 

A: Look in your spam or junk folder . If you don’t find any email from us, contact us

A :  Contact us via email and mention your name and order #

A:  The new website , launched in July 2018 , does not recognize  email addresses and log ins from customers who made previous purchases from the old website . You will need to register again, as if you are a new customer.

A: You can still log in with your email address or with  your user name . You can ask for a new log in from the “lost your password” link

Would you have forgotten with which email address you previously visited  and registered, email

A: Purchases made from the old website are not stored on the new website . This due to a different web design program being used to design our new website. The old website was unable to store your downloads.

If you are unable to find purchases made from the new website , let  us know

A: The file you are trying to download is corrupted. Sometimes things don’t go as planned when it comes to uploading our files, so please, let us  know

A:  If you purchased the items from the new ( July 2018) website you can download the items again from My ACCOUNT>ORDERS.

   Purchases made from the old  website are not retrievable from the new website. You will have to contact us